Blog Archives

Jeff Bezos on Customer Obsession, Process, and Machine Learning

I recently posted from a Steve Jobs Interview his views on process versus content. He clearly said that the process is the problem, while content is the key. I feel that such successful people are the ones who should be our role

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Posted in Adaptive Case Management, Artificial Intelligence, BPM, Business Strategy, Executives

Ray Kurzweil: How to Create a Mind

Ray Kurzweil claims that ‚If understanding language and other phenomena through statistical analysis does not count as intelligence then humans have no intelligence either.’ That is a converse argument that should disqualify Kurzweil from ever being listened to again. While

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Posted in Artificial Intelligence, Evolution, Machine Learning

Steve Jobs about Process and Content

I just found ‘The Lost Interview’ with Steve Jobs on Netflix and watched it again. Suddenly he starts to talk about process and content and I am startled because he is using my words. But he is not just talking

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Posted in Adaptive Process, BPM, Content, Process

Artificial Intelligence and BPM

There is no such thing as AI. And in the true sense there ever won’t be. Skynet will not take over the world. But yes, Skynet will be used by humans to try and take over the world. Not through AI but machine-learning(ML)-monitoring and its kin big-data-mining. Both technologies are perfect for Big Brother. AI is hype, while ML is real but not intelligent in any way.

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Posted in Adaptive Case Management, Artificial Intelligence, BPM, Machine Learning

Customer Communication versus Adaptive Case Management?

I have been quieter on my blog for the last year as I did not see any noteworthy movement in the process and content management arena. But the recent CCM Magic Quadrant Report by Gartner Group needs to be commented

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Posted in Uncategorized

Back-Office Applications versus Digital Collaboration

You will have noticed by now that I have retracted from the rather useless BPM versus ACM discussion. One reason is that as I predicted many years ago, the approach used in ACM has been assimilated by the big BPM

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Posted in Adaptive Case Management, Customer Relationship Management

Expertise and Experience in Process Management

I have often discussions with experts in all walks of life and business. Experts come in many flavors, with many titles, certificates, and acronyms to their name. They usually come with a lack of experience too. In my diction expertise and experience

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Posted in Adaptive Case Management, Adaptive Process
Max J. Pucher

Max J. Pucher - Chief Architect ISIS Papyrus Software

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by Max J. Pucher. All rights reserved.
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