Blog Archives

Jeff Bezos on Customer Obsession, Process, and Machine Learning

I recently posted from a Steve Jobs Interview his views on process versus content. He clearly said that the process is the problem, while content is the key. I feel that such successful people are the ones who should be our role

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Posted in Adaptive Case Management, Artificial Intelligence, BPM, Business Strategy, Executives

Artificial Intelligence and BPM

There is no such thing as AI. And in the true sense there ever won’t be. Skynet will not take over the world. But yes, Skynet will be used by humans to try and take over the world. Not through AI but machine-learning(ML)-monitoring and its kin big-data-mining. Both technologies are perfect for Big Brother. AI is hype, while ML is real but not intelligent in any way.

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Posted in Adaptive Case Management, Artificial Intelligence, BPM, Machine Learning

Back-Office Applications versus Digital Collaboration

You will have noticed by now that I have retracted from the rather useless BPM versus ACM discussion. One reason is that as I predicted many years ago, the approach used in ACM has been assimilated by the big BPM

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Posted in Adaptive Case Management, Customer Relationship Management

Expertise and Experience in Process Management

I have often discussions with experts in all walks of life and business. Experts come in many flavors, with many titles, certificates, and acronyms to their name. They usually come with a lack of experience too. In my diction expertise and experience

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Posted in Adaptive Case Management, Adaptive Process

People Management versus Process Management

In recent discussions the proposition was made that my disagreement with BPM came from discussing people management issues in process management. While I totally agree that as an executive my focus is people management I propose that there should not be a

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Posted in Adaptive Case Management, BPM, Business Architecture, Business Strategy, People Management

BPM plus CM is not Adaptive Case Management

My previous blog post caused once again quite some stir with various BPM proponents who feel deeply insulted that I do not accept their expertize in optimizing businesses. I am simply not into superstition. I am ok with Astrology though.

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Posted in Adaptive Case Management, BPM

The Amazing Ignorance at the Core of BPM

Recently I had two very different experiences. One was a typical discussion with a process management expert on LinkedIN, who proclaimed like many before that because he has been successful in optimizing factory floors he can do the same cost-cutting

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Posted in Adaptive Case Management, BPM
Max J. Pucher

Max J. Pucher - Chief Architect ISIS Papyrus Software

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by Max J. Pucher. All rights reserved.
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