Blog Archives

Steve Jobs about Process and Content

I just found ‘The Lost Interview’ with Steve Jobs on Netflix and watched it again. Suddenly he starts to talk about process and content and I am startled because he is using my words. But he is not just talking

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Posted in Adaptive Process, BPM, Content, Process

Expertise and Experience in Process Management

I have often discussions with experts in all walks of life and business. Experts come in many flavors, with many titles, certificates, and acronyms to their name. They usually come with a lack of experience too. In my diction expertise and experience

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Posted in Adaptive Case Management, Adaptive Process

Limiting Choice or The Power Paradox

It does not matter which social structure you observe: There are always some who wield power over others. That is not totally wrong or weird as evolution discovered that hierarchies are productive. All herds have some leadership structure or a

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Posted in Adaptive Process, Evolution

Advancing BPM by adding ‘Smart’ or ‘Intelligent’?

I have been proposing a new direction for process management with ACM Adaptive Case Management for a long time. My experience shows that businesses need a combination of goal-oriented case management with embedded process flows, rule functionality, a machine learning

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Posted in Adaptive Process, Machine Learning, Predictive Analysis

Is Customer Engagement and Experience the new CRM?

I am currently traveling on our ISIS Papyrus Roadshow 2013. The theme of our event series – as well as my keynote – is ‘Customer Engagement and Experience’. It was therefore sensible to include an intermediate stop at the Gartner Group

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Posted in Adaptive Case Management, Adaptive Process, CRM, Customer Relationship Management

Adaptive Process versus The Sourcerer’s Apprentice

The BPM adjective war proliferates once more. I already commented on it in 2009 in ‘Agile-, AdHoc-, Dynamic-, Social-, or Adaptive BPM’ Since then more and more adjectives are being added to describe variants of process functionality in simplistic terms. Too

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Posted in Adaptive Case Management, Adaptive Process, Process Mining

Heliskiing: Lessons in Adaptive Case Management (ACM)

Last week I was heliskiing at Mike Wiegele in Blue River, Canada. Considering my spinal injury from seven years ago, after which doctors predicted that I would not be doing sports again, I simply feel privileged to experience it. At such

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Posted in Adaptive Case Management, Adaptive Process
Max J. Pucher

Max J. Pucher - Chief Architect ISIS Papyrus Software

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by Max J. Pucher. All rights reserved.
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