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Making Sense of Analyst Reports

ISIS Papyrus Process and Communication Platform has been recently evaluated both for its content and its process capability in two independent reports by Forrester Research about Customer Communications Management (DOCCM) and Dynamic Case Management (DCM). These acronyms are unfortunately quite confusing. I do

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Posted in Adaptive Case Management, analysts, CRM, Customer Communications, Customer Relationship Management

Go Home and Destroy Something!

I have just completed reading Walter Isaacson’s biography of Steve Jobs. In the last few pages he recalls a conversation that he had with Steve a few weeks before his death. Like me Steve Jobs has spent time to study

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Posted in analysts, Business Strategy, IT Concepts
Max J. Pucher
© 2007-19

by Max J. Pucher. All rights reserved.

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