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Making Sense of Analyst Reports

ISIS Papyrus Process and Communication Platform has been recently evaluated both for its content and its process capability in two independent reports by Forrester Research about Customer Communications Management (DOCCM) and Dynamic Case Management (DCM). These acronyms are unfortunately quite confusing. I do

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Posted in Adaptive Case Management, analysts, CRM, Customer Communications, Customer Relationship Management

Go Home and Destroy Something!

I have just completed reading Walter Isaacson’s biography of Steve Jobs. In the last few pages he recalls a conversation that he had with Steve a few weeks before his death. Like me Steve Jobs has spent time to study

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Posted in analysts, Business Strategy, IT Concepts

Gartner Group 2011: Intelligent Business Operations

At the Gartner Portal and Collaboration conference in London I had the opportunity for a long conversation with Gartner Fellow Tom Austin about Pattern-Based Strategy and People-Centric Computing. I was surprised that he was surprised that I felt that these

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Posted in Adaptive Case Management, Adaptive Process, analysts, Business Architecture

Gartner Group predicts Adaptive Process Trend

After posting this, I now realize that I need to thank analyst Janelle Hill (and colleagues) for making their predictions on BPM despite my disappointments with Gartner Group in the past. As a matter of fact, they are now validating

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Posted in Adaptive Process, analysts, Application Lifecycle, BPM, Process
Max J. Pucher
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by Max J. Pucher. All rights reserved.
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