Blog Archives

Jeff Bezos on Customer Obsession, Process, and Machine Learning

I recently posted from a Steve Jobs Interview his views on process versus content. He clearly said that the process is the problem, while content is the key. I feel that such successful people are the ones who should be our role

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Posted in Adaptive Case Management, Artificial Intelligence, BPM, Business Strategy, Executives

People Management versus Process Management

In recent discussions the proposition was made that my disagreement with BPM came from discussing people management issues in process management. While I totally agree that as an executive my focus is people management I propose that there should not be a

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Posted in Adaptive Case Management, BPM, Business Architecture, Business Strategy, People Management

Customer Experience (CX) is a Mindset

Everyone, and I mean EVERYONE is now jumping on the Customer Experience (CX) bandwagon. As it happens, I have been complaining for years about the lack of CX considerations in the times of maximizing shareholder profit and optimizing company productivity.

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Posted in Adaptive Case Management, Business Strategy, Customer Communications, Customer Relationship Management

The Company Social Network

Ever since Andrew McAfee started the Enterprise 2.0 theme, businesses have been implementing Social technologies to utilize the wave of innovation that swept in from the Internet with user-created content and person-to-person communication via text, voice or video. According to

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Posted in Adaptive Case Management, Business Strategy, Customer Communications, Social Media

Could BPM have saved RIM, Kodak, or Blockbuster?

John Wenger wrote this fantastic post on the subject of complexity and uncertainty, reminding control freaks that they exhibit ignorance when they demand that economy and business do not follow the laws of nature. He reiterates so many points I have

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Posted in Adaptive Case Management, Adaptive Process, Business Strategy, Executives

Naive Intervention – Part 3: Illusions of Predictability in Investment Theory and BPM

In part 1 of these series I discussed the concept of Naive Intervention as a response to purely human need of causal narratives, while no such thing exists outside our brain. In part 2 I discussed the priority of survival

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Posted in Adaptive Case Management, Business Strategy, Complexity, Economy, Executives, Predictive Analysis

Naive Intervention – Part 1: From Antifragile to Models Behaving Badly

‘Naive Intervention’ is a term used by Nassim Taleb (The Black Swan) in his recent book ‘Antifragile – Things that Gain from Disorder.’ Taleb explains that in business and economy progress comes from natural dynamics and not from naive intervention. He uses

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Posted in Adaptive Case Management, BPM, Business Strategy, Complexity, Economy
Max J. Pucher

Max J. Pucher - Chief Architect ISIS Papyrus Software

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by Max J. Pucher. All rights reserved.
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