You will have noticed by now that I have retracted from the rather useless BPM versus ACM discussion. One reason is that as I predicted many years ago, the approach used in ACM has been assimilated by the big BPM…
Blog Archives
Back-Office Applications versus Digital Collaboration
Tagged with: ACM, Adaptive Case management, BPM, digital collaboration, ISIS Papyrus, Max Pucher, process management
Posted in Adaptive Case Management, Customer Relationship Management
Posted in Adaptive Case Management, Customer Relationship Management
Can A Great Customer Experience Be Designed?
The simple and fast answer? NO! Why not, you might ask? Because of what design really means. The late Steve Jobs said: ‚Design is not about the way it looks but about the way it works!‘ We intuitively know that…
Tagged with: ACM, CEM, CRM, customer empowerment, customer experience, employee empowerment, Kurt Vonegut, Steve Jobs
Posted in CRM, Customer Relationship Management, Process, Social Media
Posted in CRM, Customer Relationship Management, Process, Social Media
