You will have noticed by now that I have retracted from the rather useless BPM versus ACM discussion. One reason is that as I predicted many years ago, the approach used in ACM has been assimilated by the big BPM…
Blog Archives
Back-Office Applications versus Digital Collaboration
Tagged with: ACM, Adaptive Case management, BPM, digital collaboration, ISIS Papyrus, Max Pucher, process management
Posted in Adaptive Case Management, Customer Relationship Management
Posted in Adaptive Case Management, Customer Relationship Management
Can A Great Customer Experience Be Designed?
The simple and fast answer? NO! Why not, you might ask? Because of what design really means. The late Steve Jobs said: ‚Design is not about the way it looks but about the way it works!‘ We intuitively know that…
Tagged with: ACM, CEM, CRM, customer empowerment, customer experience, employee empowerment, Kurt Vonegut, Steve Jobs
Posted in CRM, Customer Relationship Management, Process, Social Media
Posted in CRM, Customer Relationship Management, Process, Social Media
Welcome to the Real World! 