Blog Archives

Back-Office Applications versus Digital Collaboration

You will have noticed by now that I have retracted from the rather useless BPM versus ACM discussion. One reason is that as I predicted many years ago, the approach used in ACM has been assimilated by the big BPM

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Posted in Adaptive Case Management, Customer Relationship Management

Expertise and Experience in Process Management

I have often discussions with experts in all walks of life and business. Experts come in many flavors, with many titles, certificates, and acronyms to their name. They usually come with a lack of experience too. In my diction expertise and experience

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Posted in Adaptive Case Management, Adaptive Process

Will knowledge work be the only way to stay employed?

The above question appeared a few days ago on BPM.com prompted by a post that suggested as much. I propose however that the perspectives are rather shortsighted. I do not even see BPM as the employee-eating monster as some seem

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Posted in Economy, Executives, Human Resources

The future is Machine Learning, not programs or processes.

I was once again voted the most outspoken BPM blogger on earth. Hey, why not the universe? But thanks for the mention. I won’t however waste my and your time on BPM predictions for next year and rather discuss the

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Posted in Machine Learning

People Management versus Process Management

In recent discussions the proposition was made that my disagreement with BPM came from discussing people management issues in process management. While I totally agree that as an executive my focus is people management I propose that there should not be a

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Posted in Adaptive Case Management, BPM, Business Architecture, Business Strategy, People Management

BPM plus CM is not Adaptive Case Management

My previous blog post caused once again quite some stir with various BPM proponents who feel deeply insulted that I do not accept their expertize in optimizing businesses. I am simply not into superstition. I am ok with Astrology though.

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Posted in Adaptive Case Management, BPM

Can A Great Customer Experience Be Designed?

The simple and fast answer? NO! Why not, you might ask? Because of what design really means. The late Steve Jobs said: ‚Design is not about the way it looks but about the way it works!‘ We intuitively know that

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Posted in CRM, Customer Relationship Management, Process, Social Media
Max J. Pucher
© 2007-17
by Max J. Pucher. All rights reserved.
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