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Making Sense of Analyst Reports

ISIS Papyrus Process and Communication Platform has been recently evaluated both for its content and its process capability in two independent reports by Forrester Research about Customer Communications Management (DOCCM) and Dynamic Case Management (DCM). These acronyms are unfortunately quite confusing. I do

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Posted in Adaptive Case Management, analysts, CRM, Customer Communications, Customer Relationship Management

Of Silver Bullets, Blood and Vampires

Most White Papers related to SOA, BPM or innovative application life-cycle environments monger the usual amount of fear, uncertainty and doubt. ‘Businesses are being forced’, ‘Markets change rapidly’, and ‘Governments require compliance’ is the common tenor. It seems that IT

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Max J. Pucher
© 2007-19

by Max J. Pucher. All rights reserved.

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