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When to use a flow-diagram for process and when not.

As you might have noticed, I am an outspoken opponent of using flow-diagrams for designing the human interactions of business processes. In my previous post I said that processes are just one representation of what constitutes a ‘customer experience’. A

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Posted in Adaptive Case Management, BPM

The Language of Process

The subject of how to perform process analysis and design is essential for those who believe that it improves the workings of a business to define its processes. Mark Cotgrove wrote about ‘Which language should we use then?’ and he

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Posted in Adaptive Case Management, Adaptive Process, Business Architecture
Max J. Pucher
© 2007-19

by Max J. Pucher. All rights reserved.

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