Blog Archives

Will knowledge work be the only way to stay employed?

The above question appeared a few days ago on BPM.com prompted by a post that suggested as much. I propose however that the perspectives are rather shortsighted. I do not even see BPM as the employee-eating monster as some seem

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Posted in Economy, Executives, Human Resources

The Interdependence of Technology and Culture

Are computers making us smarter or dumbing us down?  However we feel about it, technology will progress and we need to decide for ourselves how we will interact with it. Yet before we can do that, we need to understand

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Posted in Economy, Evolution, Machine Learning

Customer Experience (CX) is a Mindset

Everyone, and I mean EVERYONE is now jumping on the Customer Experience (CX) bandwagon. As it happens, I have been complaining for years about the lack of CX considerations in the times of maximizing shareholder profit and optimizing company productivity.

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Posted in Adaptive Case Management, Business Strategy, Customer Communications, Customer Relationship Management

Architecture and Process is about People!

Since the days of Ford and Taylor, businesses are managed through decomposition into automated and business-wide reusable functions, linked by simple cause and effect chains which are then controlled by common objectives. Not much has changed despite advancements such as

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Posted in Adaptive Process, Business Architecture, Business Strategy
Max J. Pucher
© 2007-19

by Max J. Pucher. All rights reserved.

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