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Process is Conversation, or ‘Did you hear the PIN drop?’

Yesterday I flew to Frankfurt after the Gartner ITxpo Symposium in Orlando. At the Lufthansa check-in I asked for an upgrade, using some of my half-million frequent flyer miles. I have done this often before without problems. This time the

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Posted in Adaptive Case Management, BPM, Customer Communications
Max J. Pucher
© 2007-19

by Max J. Pucher. All rights reserved.

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