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Jeff Bezos on Customer Obsession, Process, and Machine Learning

I recently posted from a Steve Jobs Interview his views on process versus content. He clearly said that the process is the problem, while content is the key. I feel that such successful people are the ones who should be our role

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Posted in Adaptive Case Management, Artificial Intelligence, BPM, Business Strategy, Executives

Back-Office Applications versus Digital Collaboration

You will have noticed by now that I have retracted from the rather useless BPM versus ACM discussion. One reason is that as I predicted many years ago, the approach used in ACM has been assimilated by the big BPM

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Posted in Adaptive Case Management, Customer Relationship Management
Max J. Pucher
© 2007-19

by Max J. Pucher. All rights reserved.

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