Blog Archives

Jeff Bezos on Customer Obsession, Process, and Machine Learning

I recently posted from a Steve Jobs Interview his views on process versus content. He clearly said that the process is the problem, while content is the key. I feel that such successful people are the ones who should be our role

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Posted in Adaptive Case Management, Artificial Intelligence, BPM, Business Strategy, Executives

Back-Office Applications versus Digital Collaboration

You will have noticed by now that I have retracted from the rather useless BPM versus ACM discussion. One reason is that as I predicted many years ago, the approach used in ACM has been assimilated by the big BPM

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Posted in Adaptive Case Management, Customer Relationship Management

Expertise and Experience in Process Management

I have often discussions with experts in all walks of life and business. Experts come in many flavors, with many titles, certificates, and acronyms to their name. They usually come with a lack of experience too. In my diction expertise and experience

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Posted in Adaptive Case Management, Adaptive Process

People Management versus Process Management

In recent discussions the proposition was made that my disagreement with BPM came from discussing people management issues in process management. While I totally agree that as an executive my focus is people management I propose that there should not be a

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Posted in Adaptive Case Management, BPM, Business Architecture, Business Strategy, People Management

Naive Intervention – Part 3: Illusions of Predictability in Investment Theory and BPM

In part 1 of these series I discussed the concept of Naive Intervention as a response to purely human need of causal narratives, while no such thing exists outside our brain. In part 2 I discussed the priority of survival

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Posted in Adaptive Case Management, Business Strategy, Complexity, Economy, Executives, Predictive Analysis

What is a process and what is BPM?

One could fill many books trying to answer the question in the title. Oops! All those books have already been written. So has the question been answered conclusively and in concurrence? Absolutely not. Hence, I will look at processes from

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Posted in Adaptive Case Management, BPM, Customer Communications

Agile and Scrum versus the God Complex

Let’s Fire the MBA Bean Counters For over ten years I have been questioning the viability of rigid process management methodologies and was ridiculed for ‘not getting it’. I have presented the scientific evidence around complex adaptive systems, the benefits

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Posted in Adaptive Case Management, Business Strategy, Complexity, Economy, Executives
Max J. Pucher

Max J. Pucher - Chief Architect ISIS Papyrus Software

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by Max J. Pucher. All rights reserved.
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