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The CRM Control Illusion versus Personal Cloud (VRM)

Forrester Research CEO George Colony recently blogged: ‘We are now in the age of the customer – with buyers using technology to gain control over institutions. That power flows from customers’ newfound ability to seamlessly price, critique, and direct their

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Posted in Adaptive Case Management, Cloud Computing, Customer Communications, Customer Relationship Management, Mobile Relationship Management, Predictive Analysis

Mobile Relationship Management – VIPorbit

A year ago I posted on the future of the newly announced iPad and its relevance for mobile and the Internet. I am pleased to see that my predictions came more or less true, both in terms of the iPad

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Posted in Mobile Relationship Management
Max J. Pucher
© 2007-17
by Max J. Pucher. All rights reserved.
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