Forrester Research CEO George Colony recently blogged: ‘We are now in the age of the customer – with buyers using technology to gain control over institutions. That power flows from customers’ newfound ability to seamlessly price, critique, and direct their…
Blog Archives
The CRM Control Illusion versus Personal Cloud (VRM)
Tagged with: ACM, BPM, CRM, Doc Searls, VRM
Posted in Adaptive Case Management, Cloud Computing, Customer Communications, Customer Relationship Management, Mobile Relationship Management, Predictive Analysis
Posted in Adaptive Case Management, Cloud Computing, Customer Communications, Customer Relationship Management, Mobile Relationship Management, Predictive Analysis
Mobile Relationship Management – VIPorbit
A year ago I posted on the future of the newly announced iPad and its relevance for mobile and the Internet. I am pleased to see that my predictions came more or less true, both in terms of the iPad…
Posted in Mobile Relationship Management
Welcome to the Real World! 