Blog Archives

Advancing BPM by adding ‘Smart’ or ‘Intelligent’?

I have been proposing a new direction for process management with ACM Adaptive Case Management for a long time. My experience shows that businesses need a combination of goal-oriented case management with embedded process flows, rule functionality, a machine learning

Rate this:

Tagged with: , , , , , , , ,
Posted in Adaptive Process, Machine Learning, Predictive Analysis

The CRM Control Illusion versus Personal Cloud (VRM)

Forrester Research CEO George Colony recently blogged: ‘We are now in the age of the customer – with buyers using technology to gain control over institutions. That power flows from customers’ newfound ability to seamlessly price, critique, and direct their

Rate this:

Tagged with: , , , ,
Posted in Adaptive Case Management, Cloud Computing, Customer Communications, Customer Relationship Management, Mobile Relationship Management, Predictive Analysis
Max J. Pucher
© 2007-19

by Max J. Pucher. All rights reserved.

Real World Statistics
  • 233,381 readers

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 367 other followers

ISIS Papyrus on Twitter