I have been proposing a new direction for process management with ACM Adaptive Case Management for a long time. My experience shows that businesses need a combination of goal-oriented case management with embedded process flows, rule functionality, a machine learning…
Blog Archives
Advancing BPM by adding ‘Smart’ or ‘Intelligent’?
Tagged with: ACM, automation, Case Management, collaboration, iBPMS, Intelligent business operations, Papyrus, SPA, user-trained agent
Posted in Adaptive Process, Machine Learning, Predictive Analysis
Posted in Adaptive Process, Machine Learning, Predictive Analysis
The CRM Control Illusion versus Personal Cloud (VRM)
Forrester Research CEO George Colony recently blogged: ‘We are now in the age of the customer – with buyers using technology to gain control over institutions. That power flows from customers’ newfound ability to seamlessly price, critique, and direct their…
Tagged with: ACM, BPM, CRM, Doc Searls, VRM
Posted in Adaptive Case Management, Cloud Computing, Customer Communications, Customer Relationship Management, Mobile Relationship Management, Predictive Analysis
Posted in Adaptive Case Management, Cloud Computing, Customer Communications, Customer Relationship Management, Mobile Relationship Management, Predictive Analysis
Welcome to the Real World! 