Blog Archives

Can A Great Customer Experience Be Designed?

The simple and fast answer? NO! Why not, you might ask? Because of what design really means. The late Steve Jobs said: ‚Design is not about the way it looks but about the way it works!‘ We intuitively know that

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Posted in CRM, Customer Relationship Management, Process, Social Media

The Company Social Network

Ever since Andrew McAfee started the Enterprise 2.0 theme, businesses have been implementing Social technologies to utilize the wave of innovation that swept in from the Internet with user-created content and person-to-person communication via text, voice or video. According to

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Posted in Adaptive Case Management, Business Strategy, Customer Communications, Social Media

Goal-Orientation in Process Management

As ‘goal-orientation’ has become another buzzword for BPM I will summarize here the state-of-the-art. The concept of ‘goal-orientation’ is not a new IT term but used in psychology, economy, organizational theory and recently in agent-based artificial intelligence research. Even J.

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Posted in Adaptive Process, BPM, Business Architecture, Executives, Machine Learning, Social Media

The Complexity of Simplicity

There have been a number of posts over the last few weeks that touted the importance of ‘creating simplicity’ for making BPM successful. To be honest, I see most of those posts as shallow in their understanding of the real-world

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Posted in Adaptive Case Management, Adaptive Process, Business Architecture, Complexity, Economy, Social Media

The Social BPM Handbook 2011

I was recently invited to participate in the ‘Social BPM Handbook 2011’ to be published by Future Strategies in June 2011. This is an important subject covered by a great collection of expert articles. Nevertheless, I need to say that

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Posted in Adaptive Process, Social Media, Web 2.0

The Social Workplace on your iPad

The upcoming yearend fuels the predictions on the future of process and content management and social collaboration. Most are however focused on the features of the various software product categories and not on the needs of the business user. Even

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Posted in Adaptive Case Management, Adaptive Process, Mobile and Tablets, Social Media, Web 2.0
Max J. Pucher
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by Max J. Pucher. All rights reserved.
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