The simple and fast answer? NO! Why not, you might ask? Because of what design really means. The late Steve Jobs said: ‚Design is not about the way it looks but about the way it works!‘ We intuitively know that…
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Can A Great Customer Experience Be Designed?
Tagged with: ACM, CEM, CRM, customer empowerment, customer experience, employee empowerment, Kurt Vonegut, Steve Jobs
Posted in CRM, Customer Relationship Management, Process, Social Media
Posted in CRM, Customer Relationship Management, Process, Social Media
The Company Social Network
Ever since Andrew McAfee started the Enterprise 2.0 theme, businesses have been implementing Social technologies to utilize the wave of innovation that swept in from the Internet with user-created content and person-to-person communication via text, voice or video. According to…
Tagged with: Cloud, Forrester, gartner, Leggett, McAfee, Mobile, Nexus, Papyrus UTA, Social
Posted in Adaptive Case Management, Business Strategy, Customer Communications, Social Media
Posted in Adaptive Case Management, Business Strategy, Customer Communications, Social Media
Welcome to the Real World! 