Blog Archives

People Management versus Process Management

In recent discussions the proposition was made that my disagreement with BPM came from discussing people management issues in process management. While I totally agree that as an executive my focus is people management I propose that there should not be a

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Posted in Adaptive Case Management, BPM, Business Architecture, Business Strategy, People Management

BPM vs. BPMS: How To Think Big and Act Small

Before I get into the actual HOW-TO part, let me reiterate another perspective as to why current BPM approaches and/or BPMS are so lacking. Rather than being upset about my critical observations, the BPM community should use the opportunity for

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Posted in Adaptive Case Management, BPM, Business Architecture, Business Strategy, Executives

Principles of Knowledge Work: Why Goal-orientation?

For some time we have tried to come to a kind of ‘Standard Model’ of ACM. Because there are so many approaches to ACM this has not been achieved. Some of the difficulty is that despite being performer driven, knowledge

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Posted in Adaptive Case Management, Business Architecture

Process Maturity versus The Real World of the Higgs Boson

A lot has been written about process maturity. The different approaches proposed have as highest rating the ‘Optimized Stage’ of maturity, where continuous process improvement is enabled by feedback and by applying innovative ideas in an agile manner. Sounds good,

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Posted in BPM, Business Architecture, Business Strategy, Complexity, Process Mining

An Essay on Reason, Intelligence, and Wisdom

My Subjective Perspective To explain my perspective let me take you back to Dec 27th, 2005. Fooling around with my (adult) kids at the pool I jumped head-first into it, feeling an explosion in my head and a burning pain

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Posted in Adaptive Case Management, Business Architecture, Case Management, Customer Relationship Management, Human Resources

Goal-Orientation in Process Management

As ‘goal-orientation’ has become another buzzword for BPM I will summarize here the state-of-the-art. The concept of ‘goal-orientation’ is not a new IT term but used in psychology, economy, organizational theory and recently in agent-based artificial intelligence research. Even J.

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Posted in Adaptive Process, BPM, Business Architecture, Executives, Machine Learning, Social Media

Gartner Group 2011: Intelligent Business Operations

At the Gartner Portal and Collaboration conference in London I had the opportunity for a long conversation with Gartner Fellow Tom Austin about Pattern-Based Strategy and People-Centric Computing. I was surprised that he was surprised that I felt that these

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Posted in Adaptive Case Management, Adaptive Process, analysts, Business Architecture
Max J. Pucher
© 2007-17
by Max J. Pucher. All rights reserved.
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